Q: Why are the teas priced in US currency?
A: The majority of online shoppers reside in the United States. For our Canadian customers the final sell tea price will be converted into Canadian dollars once you complete your credit card / PayPal transaction.
Q: How is your tea price established?
A: On our site the tea is sold in 100 gram units. The price for each tea variety is initially set by the tea producer (i.e.: Ronnefeldt) who updates their wholesale tea prices annually based upon the quality, availability, and any regional climate concerns (i.e.: Drought – South Africa). We are constantly looking for every opportunity to provide you with the highest quality tea at the best possible price.
Q: Can I get a bulk order discount?
A: Yes! Online orders of 500 grams for the same tea variety will receive an additional 10% of the same team variety (550 grams). For bulk orders that are phoned / emailed to us we can apply a 10% price discount, on any tea orders of 500 grams for one tea variety.
Q: What is included in the shipping fee?
A: Every order that is delivered through the postal service includes both expedited delivery and a tracking fee. These additional costs are necessary to ensure you receive the teas that you ordered and that we can track each delivery.
Q: If I live in the Vancouver area must I pay for the shipping fee?
A: For customers living in the lower mainland you can select a local pick/drop off option when paying for your online order; We have multiple tea pick up locations throughout the lower mainland. We can also provide home delivery to customers residing in North & West Vancouver.